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Frequently Asked Questions for Universal Orlando Resort

Planning Your Trip & Choosing the Best Park

Is Universal Orlando Resort a multi day destination?

Definitely! With three incredible theme parks - including Universal Studios Florida, Islands of Adventure, Volcano Bay, and Universal Epic Universe! Add in amazing dining, live shows, and attractions for every age, and you’ve got the perfect weekend (or longer!) escape.

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How many days do you need at Universal Orlando Resort?

For most guests, 2 to 3 days is ideal to enjoy everything Universal Orlando Resort has to offer. That gives you time to explore Islands of Adventure, experience thrill rides like Hagrid’s Motorbike Adventure and VelociCoaster, enjoy movie-themed fun at Universal Studios Florida, cool off at Volcano Bay, and the newest Universal Epic Universe!

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Can you do Universal Orlando in one day?

Visiting Universal Orlando Resort in one day is possible, but it requires an early start, strategic planning, and prioritizing key attractions. While it may not allow time for every ride or show, a well-planned day can still be highly enjoyable. For a more complete experience, a multi-day visit is recommended.

How to prepare for Universal Orlando?

To make the most of your visit to Universal Orlando, plan ahead. Buy your tickets in advance, choose off-peak days when possible, and arrive early to beat the crowds. Staying at a Universal hotel gives you added perks like Early Park Admission. If you're visiting during busy times, consider adding a Universal Express Pass to skip regular lines.

What should I pack for Universal Studios Orlando?

For a successful visit, prioritize comfort and preparedness. Comfortable walking shoes are a must, along with a backpack or fanny pack to carry essentials. Key items include your park tickets or confirmation number, wallet/ID, sunscreen, sunglasses, hat, and refillable water bottle. To stay cool and dry, pack a poncho or umbrella, cooling towels, and a portable fan. A portable phone charger is highly recommended for keeping your devices powered.

If you’re traveling with children, bring diapers, wipes, baby food, formula, and a change of clothes for water rides. Snacks, a waterproof pouch for your phone, and small first-aid items like band-aids and pain relievers can save the day. With these essentials, you’ll be ready to enjoy the parks without stress.

When is the best time to go to Universal Orlando?

The best time to visit Universal Orlando is typically during September, especially on weekdays. These off-peak periods usually mean lower prices and shorter wait times.

Which is the best from all Universal Orlando Resort theme parks?

For first-time visitors, Universal Studios Florida is often considered the best introduction to the resort. It offers a well-rounded vacation destination offering a full experience with popular attractions, immersive shows, and beloved movie-themed rides. Islands of Adventure is ideal for those seeking more intense thrills, while Volcano Bay provides a relaxing water park experience. The best park ultimately depends on your interests, but each offers a unique and memorable experience.

Which is the best of all Universal Orlando Resort theme parks for first-time visitors?

For first-time visitors, Universal Studios Florida is often considered the best introduction to the resort. It offers a well-rounded vacation destination offering a full experience with popular attractions, immersive shows, and beloved movie-themed rides. Islands of Adventure is ideal for those seeking more intense thrills, while Volcano Bay provides a relaxing water park experience. With the opening of Epic Universe, guests will have even more to explore. The best park ultimately depends on your interests, but each offers a unique and memorable experience.

What’s the best way to skip the lines at Universal Studios Orlando?

Nobody likes waiting in long lines, especially during peak seasons! That’s why we highly recommend the Universal Express Pass - it lets you bypass most lines, making your day much more enjoyable.

Do I need an Express Pass at Universal Orlando?

While not required, an Express Pass can greatly reduce wait times at many popular rides and attractions. It's especially helpful during weekends, holidays, and peak seasons.

What are single rider lines, and how do they work?

Single rider lines are a fantastic option if you’re okay with riding separately from your group. They’re available on select attractions and help you skip the main line for a faster experience. This is perfect for solo adventurers or small groups looking to maximize their time.

What is the Child Swap program, and how can I use it?

The Child Swap program is a lifesaver for families. If someone in your group can’t or doesn’t want to ride, one adult can wait with them in a designated family room while the others enjoy the attraction.

Once they’re done, you switch roles without waiting in line again. It’s efficient and keeps everyone happy!

Where can I check Universal Orlando wait times?

You can check Universal Orlando Resort wait times easily using the Official Universal Orlando App. The app provides real-time updates on ride and attraction wait times, show schedules, and interactive park maps - all conveniently accessible from your mobile device. It’s the best way to plan your day and make the most of your time in the parks.

How can I save money at Universal Orlando Resort?

To make the most of your budget at Universal Orlando, start by purchasing your tickets early from a reputable discount provider like FunEx. Try to plan your trip during slower months like September or January when prices are generally lower and crowds are smaller. Eat a good meal before you arrive and pack some snacks to avoid paying premium prices for food inside the park. Having a spending plan will help you avoid impulse buys, so you can focus on the souvenirs and moments that truly matter.

Is Universal Orlando worth it?

Yes, Universal Orlando Resort is widely considered worth the visit, offering world-class attractions, immersive lands, and entertainment for guests of all ages. With multiple theme parks and unique experiences, it delivers strong value for fans of movies, thrill rides, and themed environments.

Rides, Attractions, and Must-Do Experiences

Which rides are can’t-miss experiences at Universal Orlando Resort?

Universal Orlando offers an incredible range of rides, and there’s truly something for everyone! Adrenaline junkies should check out the VelociCoaster or the soaring thrills of the Flight of the Hippogriff, while families will love timeless classics like E.T. Adventure.

With a Universal Orlando Resort discount ticket, you can enjoy all these rides knowing you got the best deal out there!

Are there height requirements at Universal Orlando?

Yes. Universal Orlando has height requirements for many rides to ensure guest safety. Each attraction posts health and safety guidelines at its entrance, so be sure to review them while in the park. Checking height requirements before your visit can help you plan which rides are suitable for you and your family. If you have any health concerns or conditions that could be affected by a ride, it’s best to avoid that attraction.

Does Universal Orlando Resort offer seating options for guests who need extra comfort?

For enhanced comfort, select rides at Universal Orlando Resort feature seats with additional space. Guests who require more room are encouraged to try the test seat at the entrance or ask a Team Member for assistance.

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Lockers, Rentals, and What You Can Bring

Are lockers available for storing belongings?

Yes, lockers are located throughout the parks and are perfect for keeping your belongings safe while you enjoy the rides. They’re available on a first-come, first-served basis and provide unlimited access throughout the day—super convenient for those souvenir hauls!

What size are the free lockers at Universal Orlando?

Universal Orlando Resort offers free, single-time use lockers for small loose items at select attractions. These standard-sized lockers measure 14” x 5.5” x 16.9” and are perfect for storing items like phones, wallets, or small bags while you enjoy the ride. For larger items, there are rented lockers available, measuring 12” x 13” x 16.9”, which are available for an additional fee.

Can I rent strollers or wheelchairs at Universal Orlando?

Yes! Strollers, wheelchairs, and Electric Convenience Vehicles (ECVs) are available for rent. The parks ensure every rental is thoroughly sanitized between uses for your safety and comfort. These rentals are essential for making long days at the park a breeze!

Can I bring a backpack into Universal Studios Orlando?

Yes, backpacks are allowed at Universal Studios Orlando. However, keep in mind that all bags, backpacks, purses, and personal items are subject to X-ray screening and/or additional inspection before entering CityWalk or the theme parks. For your convenience, there are locker rentals available near certain attractions and throughout the park for storing larger items while you enjoy the rides.

Are guests allowed to bring outside food and beverages?

Food items required for medical purposes, medically indicated nutritional supplements, and special dietary needs are allowed. Guests can bring a maximum of 2 liters of bottled water, baby food, and baby formula. Foods that require reheating and refrigeration are not allowed.

(Note: Park food items may have separate charges and are not included in your Universal Orlando Resort discount tickets)

Can you bring water bottles into Universal Orlando?

Yes, guests are allowed to bring bottled water into Universal Orlando Resort. Each guest may bring up to 2 liters of bottled water. Reusable bottles are also welcome and can be refilled at water fountains throughout the park.

Accessibility & Guest Assistance

What accommodations are available for guests with disabilities?

Universal Orlando takes accessibility seriously and offers great resources for all guests:

  • Visual Disabilities: Braille and large-print guides are available at Guest Services.

  • Hearing Disabilities: Assistive listening devices, captions, and even ASL interpreters are provided with advance notice.

  • Mobility Devices: Most attractions and queues are wheelchair accessible, no extra steps needed.

These accommodations ensure every guest has an enjoyable experience.

Families, Kids, and Age Guidance

Can children explore Universal Orlando alone?

While there’s no official age requirement, we strongly recommend that kids under 14 be accompanied by someone older for a safer and smoother experience. At CityWalk, guests under 18 must leave by 8 PM unless attending a special event or holding a park pass.

WiFi, Mobile App, and Park Tools

Is free WiFi offered at Universal Orlando Resort?

Yes, Universal provides free WiFi across its parks and CityWalk. Simply connect to the "UNIVERSAL" network and follow the instructions to get online. It’s great for posting updates or navigating your day without eating up your data!

Is there a mobile app for Universal Orlando Resort?

Yes! Universal Orlando Resort has an official mobile app available for both iOS and Android devices. The app provides useful features such as:

  • Interactive Park Maps - Easily check show schedules, ride wait times, toilet locations, dining hours, special offers, special events, and updates. Stay in the know with all things Universal Orlando.

  • Mobile Food & Drink Ordering - Reduce time spent in line. Conveniently order meals in advance at select restaurants.

  • Universal Pay - Contactless payments throughout the park are a breeze with the app.

Dining & Dietary Needs

Which locations at Universal Orlando Resort offer mobile food ordering?

Skip the line and order ahead! Mobile Food & Drink Ordering is available for Cinnabon®, Red Oven Pizza Bakery™, Voodoo Doughnut, and more!

Just simply download the Universal Orlando Resort App, tap “Order Food and Drinks,” choose a restaurant, and place your order—easy, fast, and delicious!

Does Universal Orlando Resort accommodate special dietary requests?

Yes. Universal Orlando Resort restaurants can accommodate the special dietary needs of guests. For food intolerances and special diets such as vegan and Kosher, don’t forget to inform the restaurant ahead of time. This is to ensure that guests are familiar with available options that match their specific needs.

Important note: Religious accommodations like Halal and Kosher are subject to additional charges. These meals are made-to-order and need at least 4–5 days' notice, along with a confirmed dining reservation for each guest. (Your Universal Orlando Resort discount tickets do not include additional charges for dining and special dietary requests.)

Special Events, Seasons, and Limited-Time Offerings

Who is performing at Rock the Universe 2026?

Rock the Universe is set to return to Universal Orlando Resort on January 23 - 24, 2026, bringing an exciting weekend of live music. This year’s lineup features popular Christian artists such as Forrest Frank, Phil Wickham, Switchfoot, Lecrae, along with additional performers to be announced.

Hotels & Accommodations

Can you stay the night at Universal Orlando?

Yes — and you’ve got some amazing options! Universal Orlando has a variety of on-site hotels to keep you close to the action, including the all-new Universal Terra Luna Resort and Universal Stella Nova Resort, and the Universal Helios Grand Hotel! Just in time for your next unforgettable getaway!

(Note: Hotel accommodation is separately charged and is not included in your Universal Orlando Resort discount tickets)

Are pets allowed inside Universal Orlando Resort?

Only service animals are allowed inside the park. Universal Orlando Resort does not offer kennel services, but the following hotels have pet-friendly amenities for additional fees:

  • Loews Sapphire Falls Resort

  • Loews Royal Pacific Resort

  • Hard Rock Hotel

  • Loews Portofino Bay Hotel

Park Rules, Dress Code, and Policies

What is the dress code at Universal Orlando Resort?

At Universal Orlando Resort, all guests are required to wear shirts and shoes at all times. Avoid clothing with offensive graphics or language, and refrain from wearing costumes, uniforms, or items that could make you appear as a Universal employee or emergency responder. The park maintains a family-friendly dress policy, so dress appropriately and comfortably for a fun day under the Florida sun.

What should I wear at Universal Orlando Resort?

Guests must wear proper attire at all times, including shirts and shoes. Clothing with offensive language, inappropriate graphics, or designs likely to cause disturbances is not allowed. Costumes, accessories, or outfits resembling emergency personnel or Universal employees are also prohibited, ensuring a safe and family-friendly environment for all visitors.

Lost & Found

How can I report or track down a lost item?

To report or track a lost item, please complete the Lost Item form available on the official Universal Orlando Resort website. Lost and Found services are managed by Boomerang, a trusted third-party partner of the park.

After submitting your Lost Item Report, you will receive updates on your item's status—whether it has been found, is still being searched for, requires additional details, or could not be located.

For further assistance, you may call (407) 224-4233.

Fun Facts & Comparisons

How many acres is Universal Orlando Resort?

Universal Orlando Resort spans approximately 1,291 acres. This includes its three existing theme parks: Epic Universe, Universal Studios Florida, Islands of Adventure, and Volcano Bay - as well as on-site hotels, and the CityWalk entertainment district. The resort continues to grow, offering guests a wide variety of attractions and experiences across its expansive property.

When did Universal Orlando open?

Universal Orlando Resort first came to life on June 7, 1990, with the grand opening of Universal Studios Florida, a park dedicated to immersing guests in the magic of movies. Over the years, the resort has grown into a full vacation destination. In 1999, it added Islands of Adventure, bringing iconic lands like Marvel Super Hero Island and Jurassic Park.

In 2017, Universal introduced Volcano Bay, a water theme park centered around its towering Krakatau volcano. Most recently, in May 2025, the resort welcomed Epic Universe, a next-generation park with immersive lands like SUPER NINTENDO WORLD™ and The Wizarding World of Harry Potter™ - Ministry of Magic.

What’s the difference between Universal Studios Hollywood and Universal Orlando Resort?

Universal Studios Hollywood is a working movie studio and theme park in California, while Universal Orlando Resort in Florida offers four parks: Universal Epic Universe, Universal Studios Florida, Islands of Adventure, and Volcano Bay. The Orlando resort is a complete vacation destination offering more attractions, spectacular themed hotels, and expanded dining and entertainment options. Experience the thrill of Universal Orlando Resort today!